REFUND & RETURN
POLICY
To learn about all things refunds & returns, please see the following information. If you have questions, don't hesitate to reach out. We're here to help! Shoot us an email at shop.turquoisetumbleweed@gmail.com and we'll get back to you as soon as we can.
Returns & Exchanges
We want you to love, love, love Turquoise Tumbleweed! If something isn’t quite right, eligible items may be exchanged or returned for store credit within 15 days of purchase — with prior store approval.​
Return Guidelines
If you're returning something for exchange or store credit:
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Items must be shipped in a box to prevent damage during transit.
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Returns that arrive damaged due to poor packaging may not be eligible for exchange or credit.
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All return shipping costs are the responsibility of the buyer unless the item arrived damaged.
Order Cancellations
Changed your mind? No problem — just reach out within 30 minutes of placing your order to request a cancellation.
Refunds for Damaged Items
Please see the Worry-Free Protection policy on the Shipping Policy page.
Final Sale Items
Items purchased at a discounted price are final sale and not eligible for refund, exchange, or store credit.